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Use ticket ratings to improve your customer relationship management. Our help desk software lets you know if customers are happy with the provided service. Read tickets that are rated bad to improve your customer support quality. Best practices rarely involve anything that actually helps reduce the stress on the service desk: most suggestions revolve around doing more work with fewer resources. Here is your cheat sheet for saving time, boosting productivity, and giving those tech workers a little breathing room. Establish Self- Service Portals.
help desk cheat sheet
IT Job Interview Tips: Know Your IT Terminology. I decided to put together a quick IT terminology cheat- sheet. a help desk position, or even a junior.